Remember these are probably the same people who bought the "Pet Rock".
__________
Just to prove that computers can never take over the world as long as humans
have to use them. The very last story is particularly tragic:
Check out the following excerpts from a Wall Street Journal article by Jim
Carlton, and you'll realize there are lots of people in the world far, far
more idiotic than you could possibly be.
1. Compaq is considering changing the command "Press Any Key" to "Press
Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard
to control with the dust cover on. The cover turned out to be the plastic
bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that
the system wouldn't read word processing files from his old diskettes.
After trouble -- shooting for magnets and he failed to diagnose the
problem, it was found that the customer labeled the diskettes then rolled
them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along with
Xeroxed copies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back
in the drive and close the door. The customer asked the tech. to hold on,
and was heard putting the phone down, getting up and crossing the room to
close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax
anything. After 40 minutes of trouble-shooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
7. Another Dell customer needed help setting up a new program, so a Dell
tech. suggested he go to the local Egghead. "Yeah, I got me a couple of
friends.", the customer replied. When told Egghead was a software store,
the man said, "Oh, I thought you meant for me to find a couple of geeks."
8. Yet another Dell customer called to complain that his keyboard no longer
worked. He had cleaned it by filling up his tub with soap and water and
soaking the keyboard for a day, then removing all the keys and washing them
individual.
9. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid". The tech.
explained that the computer's "bad command" and "invalid" responses
shouldn't be taken personally.
10. An exasperated caller to Dell Computer Tech. Support couldn't get her
new Dell computer to turn on. After ensuring the computer was plugged in,
the technician asked her what happened when she pushed the power button.
Her response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the computers mouse.
11. Another customer called Compaq tech. support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in, and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp:
Caller: Hello, is this Tech. Support?
Tech.: Yes it is. How may I help you
Caller: The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?
Tech.: I'm sorry did you say cup holder?
Caller: Yes, it's attached to the front of my computer.
Tech.: Please excuse me if I seem a bit stumped, it's because I am. Did
you receive this as part of a promotional, at a trade show? How did you get
this cup holder? Does it have any trademark on it?
Caller: It came with my computer, I don't know anything about a
promotional. It just has 4x on it.
At this point the Tech. Rep had to mute the caller, because he couldn't
stand it. The caller, had been using the load drawer of the CD-ROM drive as
a cup holder, and snapped it off the drive.
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